Since the 1990s, major auto insurers have established telematics programs, which use consumer-generated driving data to calculate auto insurance premiums. These companies use information gathered from plug-in devices and mobile apps to track a variety of information. While these programs show some promise for promoting safe driving and more accurately…


Consumer Federation of America has joined a broad coalition of consumer, privacy, civil rights, and anti-monopoly groups in a campaign to ban “surveillance advertising.” This is the practice of tracking and profiling individuals and groups, and then targeting them for ads based on their behavior, relationships, and other personal information…


This Tuesday, March 23rd, consumers in Washington State won a sweeping victory. Washington Insurance Commissioner Mike Kreidler issued an emergency rule banning the use of credit scores in pricing auto, home, and renters’ insurance for the next three years.

Why does this matter? Because insurance companies use credit score as…


Consumer Federation of America, along with partner groups Center for Science in the Public Interest, Consumer Reports, and members of Stop Foodborne Illness, submitted a petition to the U.S. …


By: Susan Grant (Consumer Federation of America), Kevin Mitchell (Business Travel Coalition), John Breyault (National Consumers League), & Kurt Ebenhoch (Travel Fairness Now)

In a Feb. 5 op-ed, David Heffernan, a former outside counsel for Airlines for America, the airlines’ lobbying organization in Washington, and Robert Kneisley, a former associate…


As the Washington State Legislature considers legislation to ban the use of credit scores in auto insurance rate setting, CFA released new data earlier this month demonstrating the harmful impact on consumers of this rate-setting practice. …


By: Susan Grant, CFA Director of Consumer Protection & Privacy

If you’ve ever had trouble cancelling an online service, you may be interested in a study the Norwegian Consumer Council (NCC) recently conducted that documents the sophisticated methods Amazon uses to keep consumers who signed up for free trials of…


FTC issues orders to nine social media & video streaming services, demanding information on how they collect and use children’s data

Responding to a year-old request from Consumer Federation of America (CFA) and 30 other advocacy groups, the Federal Trade Commission (FTC) announced last month that it had issued orders under Section 6(b) of the Federal Trade Commission Act to nine social media and video streaming companies, demanding that they provide…


The COVID-19 pandemic is still raging, and states are re-imposing restrictions and closing businesses to prevent health care systems from being overwhelmed. This will have a big impact on auto insurance. …


By Carolyn Pemberton, Senior Program Manager, America Saves

The ability to save money to begin building wealth is not equally attainable across income levels and racial groups. The COVID Pandemic of 2020 has exposed how wide the gap is between individuals with savings and individuals without savings. Americans who have…

Consumer Federation of America

Consumer Federation of America (CFA) is a non-profit organization advancing the consumer interest through research, advocacy, and education.

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